Troubleshooting Flair Setup – Flair

Troubleshooting Guide for the Flair App

Can’t log in to the Flair app

If you're having trouble logging into the Flair app, please check the following:

• Ensure that your email and password are correct.
• Reset your password if necessary.
• Make sure you have a stable internet connection.

For more details, visit Can’t log in to the Flair app.

I don't see my home WiFi network in the list of available networks

If your home WiFi network is missing from the list, consider these steps:

• Make sure the router is powered on.
• Check if the WiFi network is hidden in your settings.
• Restart your router.

Learn more at I don't see my home WiFi network in the list of available networks.

Stuck on "Waiting for Device to Connect"

If your device is stuck while trying to connect, try the following:

• Restart your Flair device.
• Ensure your phone's Bluetooth is enabled.

Detailed instructions can be found at Stuck on "Waiting for Device to Connect".

Gateway Puck Shows WiFi Icon but is not Visible in the App

If your Gateway Puck indicates it's connected but isn't showing in the app:

• Restart the Puck.
• Make sure it’s within range of the network.

For more troubleshooting steps, refer to Gateway Puck Shows WiFi Icon but is not Visible in the App.

Pucks and Vents not discovered during setup

If your Pucks and Vents are not being discovered, follow these suggestions:

• Ensure all devices are powered on and within range.
• Restart the setup process once more.

Further assistance is available at Pucks and Vents not discovered during setup.