Troubleshooting Pucks – Flair

Unresponsive Puck

If your puck is unresponsive, try the following steps:

1. Check the power source: Ensure that the puck is charged or connected to power.
2. Restart the puck: Turn it off and back on to reset.
3. Reinstall the app: Sometimes, the issue may be with the application itself.
4. Factory reset: Follow the manufacturer’s instructions to reset the puck.

For more details, you can refer to the full article on Unresponsive Puck.

Calibrate a Puck

Calibration of your puck is essential for accurate readings. To calibrate, follow these steps:

1. Place the puck in a stable environment.
2. Access the calibration settings via the app.
3. Follow the on-screen instructions to complete the process.

Learn more by checking out the full guide on Calibrate a Puck.

How to get a Gateway Puck Online

To connect your Gateway Puck to the internet, perform the following:

1. Connect the puck to power.
2. Use the app: Open the Flair app and go to the device settings.
3. Follow instructions to connect the device to Wi-Fi.

For detailed steps, please refer to How to get a Gateway Puck Online.

How to get a Sensor Puck Online

Getting your Sensor Puck online involves:

1. Ensure it's powered: Check that your puck is charged.
2. App connection: Launch the Flair app and locate the puck.
3. Follow the on-screen prompts to establish the connection.

Visit How to get a Sensor Puck Online for further guidance.

Why is the temperature on the Puck different than the Flair app?

Temperature discrepancies can occur due to various factors:

• Location of the puck: Ensure the puck is in an appropriate location away from direct sunlight or heat sources.
• Calibration issues: Check if the puck requires recalibration.
• App settings: Verify that the app is set to the right measurement units.

For more insights, check Why is the temperature on the Puck different than the Flair app?.