Do I need a Puck?

Yes, a Puck is essential for controlling certain devices within your smart home setup. It acts as a bridge for communication between your devices and your smart home system.

How do I check the firmware version of my Puck?

To check the firmware version of your Puck, follow these steps:

1. Open the app.
2. Navigate to the settings menu.
3. Select your Puck from the list of devices.
4. The firmware version will be displayed in the device information.

Can I run my Gateway Puck on batteries?

Yes, the Gateway Puck can operate on batteries, although it is recommended to use it with a power source for consistent performance.

What's the advantage of using a Puck vs a remote sensor?

Pucks offer better functionality than remote sensors, as they can relay commands to multiple devices and support broader coverage.

How many Pucks do I need to control my Mini Split or other IR device?

For optimal control of a Mini Split or other IR devices, it is recommended to have at least one Puck per room or area where the device is located.

How do Puck firmware updates work?

Puck firmware updates are automatically downloaded and installed via the app when your Puck is connected to the internet. Ensure that your Puck is powered on and connected for smooth updates.