[Warren DeLarme](https://support.flair.co/hc/en-us/profiles/366675977512-Warren-DeLarme)

- 7 years ago

I have 2 Pucks that continuously go off for some reason. I will log in and see my dining room and kitchen/lvng room off. none of the other 8 or so ever do this.. Did I set something up wrong with them?

[Yes](https://flair.zendesk.com/access?locale=en-us&brand_id=809367&return_to=https%3A%2F%2Fsupport.flair.co%2Fhc%2Fen-us%2Fcommunity%2Fposts%2F360047910032-Something-misconfigured "Yes") 0 [No](https://flair.zendesk.com/access?locale=en-us&brand_id=809367&return_to=https%3A%2F%2Fsupport.flair.co%2Fhc%2Fen-us%2Fcommunity%2Fposts%2F360047910032-Something-misconfigured "No")

### Comments

4 comments

- Official comment

John Bartlet

- 7 years ago

Hi Warren,

To protect user privacy, we cannot discuss account specifics in our public forum. This sounds like it may be best to talk to our support team [by opening a ticket](https://support.flair.co/hc/en-us/requests/new). We look forward to helping you!

[Warren DeLarme](https://support.flair.co/hc/en-us/profiles/366675977512-Warren-DeLarme)

- 7 years ago

I have two puck that keep getting set to inactive for no reason. Can you help?

[Brian Wuttke](https://support.flair.co/hc/en-us/profiles/21562274947-Brian-Wuttke)

- 7 years ago
- Edited

Probably best to open a support inquiry (not because support on the forums in slow, lol)

Might the pucks be using the Geofencing or Beacon Scanning options? Maybe that's what is making them inactive. These setting are in app in the "Device Settings"

[Warren DeLarme](https://support.flair.co/hc/en-us/profiles/366675977512-Warren-DeLarme)

- 7 years ago

Yeah I thought that too but beaconing is turned off. Also only two of the pucks out of 7 or 8 are doing this