When are you shipping ? – Flair

Andrew

I ordered in March and was wondering when you will be shipping. Thank you

Comments

John Bartlet

Hi Andrew,

We will be shipping all backordered purchases in mid-June. Thank you for your patience!

Patrick

Hi Flair,

I know you guys said Mid-June, but what's considered middle of June for you guys? Is there any indication that shipments have started going out? Thank you!

John Bartlet

Hi Patrick,

Mid-June is around now! Our new product has cleared customs and is en route to our warehouse. After our warehouse receives the new inventory, we can begin fulfilling. So shipments should be going out soon, with the dependent factor being how long our freight takes to get to the warehouse, as well as the turnaround time for receiving and inventorying.

Thank you for your patience!

Patrick

That's awesome to hear! Stoked to get ours!

John Bartlet

We're excited to get them out! Because we had a huge number of backorders, orders will be going out in daily batches. All customers will be getting a tracking number confirmation either this week or next week.

Patrick

I do have another question upon thinking about it. Is there enough inventory to cover all the backorders and more?

Andrew

Any update? Mid June came and went.

John Bartlet

All backorders have shipped by today. If you haven't yet received a tracking number, you will by 6 PM PST — our warehouse sends out tracking numbers in batches at that point. Thank you for checking in!

Andrew

😢 no mail so I guess I'm not getting my order.

Patrick

Same... No mail...

John Bartlet

Thanks for pointing this out! I have tracking numbers for both of you. There may have been some disconnect between the warehouse and our emails. I'll send you both tracking numbers via individual emails. Thanks for your patience.

UPDATE: The issue was that shipping confirmations are automatically sent at 6PM PST. Both of your orders were marked as complete by our warehouse after 6PM PST, so you'll get your shipping confirmations in about 24 hours. However, I sent you tracking numbers via an email from our Support Center.

Matt

No email for me either as of 6/27.

But, UPS has a package that shipped on 6/25 at 7:37 PM out of Fresno that I don't recognize. Hopefully that's it.

Update - Got the email the evening of 6/27, and it is that package.

Andrew

They arrived! Setup and I think working. I now have 21 vents, 10 pucks/zones off 2 thermostats. The first half of the house has been up and running for a year (while I waited for more stock). This was the final 9. It seems to be coping. I've now completely removed the old ecovent system (no next support and poor support as they were going through acquisition).

I have some feedback on packaging but I'll start a new thread.