[Brian Hilbern (BravoHotel)](https://support.flair.co/hc/en-us/profiles/5384733238-Brian-Hilbern-BravoHotel)

- 1 year ago

Are others having issues with their first gen pucks losing connection? I've got 8 pucks throughout my house and about 4 of them (1st gen) constantly lose connection. I have to go through the process of removing them from the room in the app, factory resetting, and finally wifi reset, and they will come back for a few days and will be gone again. I bought two of the gateways to try to help and still have the same problem. I've got 4 new pucks and they work perfectly. I'm beyond the warranty period because shortly after getting all the vents I was diagnosed with spine cancer so the installation took a backseat to my health. I still am dealing with cancer but I finally was able to get someone to help me finish the installation but every few days I have to go reset these pucks and it's hard to do with your partially paralyzed. I'm just wondering if it is my system or the pucks.

[Yes](https://flair.zendesk.com/access?locale=en-us&brand_id=809367&return_to=https%3A%2F%2Fsupport.flair.co%2Fhc%2Fen-us%2Fcommunity%2Fposts%2F34331476816013-Problem-with-first-gen-pucks-losing-connection) 0 [No](https://flair.zendesk.com/access?locale=en-us&brand_id=809367&return_to=https%3A%2F%2Fsupport.flair.co%2Fhc%2Fen-us%2Fcommunity%2Fposts%2F34331476816013-Problem-with-first-gen-pucks-losing-connection)

### Comments

1 comment

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[James C.](https://support.flair.co/hc/en-us/profiles/415413845992-James-C)  
  - 1 year ago

Hi [Brian Hilbern (BravoHotel)](https://support.flair.co/hc/en-us/profiles/5384733238-Brian-Hilbern-BravoHotel),

We created a support ticket from this post and a member of our technical support team will be in touch.

Thanks for being a valued Flair customer.

Regards,

The Flair Team